Wellness depends on connections. The relationships that AIRnyc Community Health Workers develop with families are a change catalyst, inspiring families to take steps to stay healthy. New technologies are strengthening those connections, engaging patients when and where they want to be engaged and knitting together valuable resources across a fragmented health care system. The combination of technology and Community Health Workers is an AIRnyc strength. It increases the quality and frequency of engagement and brings costs down.
Social media environments are emerging that will allow for structured engagement that maintains a patient-centered approach. From one smartphone to another, AIRnyc Community Health Workers text and speak with families in the languages they are most comfortable with and develop rapport that was once entirely dependent on an in-person visit.